- Want to make a return? 

 

We want you to be completely satisfied with your purchase.

 

If you do want to make a return you may do so within 14 days of receipt for a refund.

 

Earrings: These Items cannot be returned/refunded for hygiene reasons. However we will honour our promise to exchange/replace broken or faulty goods.

 

Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.

 

Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund. We will not pay any custom charges on returned items, you will need to clear this in order for your return to be processed.

 

Please note that international customs duties and sales taxes are NOT refunded for shipments.

 

Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. 

 

 - Need to exchange?

 

If you would like to exchange an item you will need to return the original order to us. 

 

Please include all of the following information in your returning package:

 

• your full name                                         

• order number

• reason for returning the item(s)

• the size/item you would like to exchange your item for 

 

Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. 

 

Please note: We are very happy to offer you an alternative size if your item does not fit however we are unfortunately unable to exchange goods for different items.